Meeting between EGAP Dnipro and representatives of state bodies

On April 28 at the Innovation Centre SPACE HUB the meeting between EGAP Dnipro team and representatives of regional authorities was held.

The meeting was attended by representatives of Education and Science Department of Dnipropetrovsk regional state administration, Environment and Natural Resources Department of Dnipropetrovsk regional state administration, of Capital Construction Management of Dnipropetrovsk Regional State Administration, Main Department of Statistics in Dnipropetrovsk region and Headquarters of State Fiscal Service in the Dnipropetrovsk region.

During the event, officials learned the EGAP program, and also expressed their points of view on the development and implementation of e-democracy tools and identified a number of problems that hinder the promotion of e-services and e-democracy in Ukraine.

Among the main problems were emphasized the lack of a single isolated document database for all state bodies, raw data processing standards, insufficient funding and the imperfection of the legislation.

“We do not have a single and unified data system, which could be used by all public services. Most information is at variance in different registers or is not consistent with the reality. Accordingly, every time during the various inspections citizens together with officials spend tons of paper to recreate the information that is in fact should be in the public domain” – said Tetiana Lampika member of the Regional Public Environmental Council of the State Administration.

“The problem of e-services is that citizens don’t need to receive information sheet, they need to get a particular result from the state, the final document. For this good initiative “Single window” has been created in our country, but unfortunately, this project doesn’t work properly”, – added Oleksandr Leshchenko Head of State Fiscal Service IT department.

“Another major problem is that the law on personal data protection essentially conflicts with the law on public data access. Citizens need to decide if they want to have public data access, they should be ready to open their personal data” – Oleksandr Leshchenko continued his thought.

Nevertheless, representatives of the authorities assured that they are trying to use actively the latest technologies and always open for dialogue.

Iryna Shumik Deputy Head of the Education and Science Department told about her experience of using e-services. “We actively use various e-services, such as Unified state electronic education database (, social networking services, creating our own website (, recently attempted together  with colleagues to use a gmail email and google tools. Also we tried to transfer into electronic form licenses for educational activity with the help of the iGov portal, but this project is suspended because at the legislative level had not been decided, how these licenses should look like”.